Frequently Asked Questions (FAQ):
What payment methods are accepted?
We accept several payment methods, including credit card, PayPal, bank transfer, and cash payment directly to the driver (if arranged in advance). All payments are safe and secure.
Can I modify or cancel my booking?
Yes, you can modify or cancel a booking, but the conditions depend on our cancellation policy. We recommend you contact us as soon as possible if you need to make changes. We typically offer free cancellations up to a certain period before the service.
What are the advantages of a chauffeur service (NCC) compared to taxis?
Compared to taxis, a chauffeur service offers greater comfort, punctuality, and a more personalized service.The transfer price is also fixed and agreed upon in advance, so there are no surprises. With a chauffeur service, you also get a professional driver who will greet you and assist you throughout your journey.
What happens if my flight is delayed?
Our team constantly monitors flight schedules, so even in the event of a delay, your driver will be informed and will wait for you at no extra cost. You won't have to worry about communicating any changes.
Is your chauffeur service available 24/7?
Yes, we offer a service that is available 24 hours a day, 7 days a week. Whether you arrive at midnight or need an early morning transfer, we are always ready to greet you and ensure you have a safe and comfortable ride.
Can I book a transfer for a group of people?
Yes, we offer vehicles suitable for groups of all sizes. From private cars for up to 3 people to minivans for groups of up to 8 people, you can choose the solution that best fits your needs.
Got another question? Feel free to ask!
What are the waiting times in the city/at the airport without extra costs?
For pickups in the city (hotels, meeting points, business centers, etc.), the complimentary waiting time is 30 minutes before surcharges apply.
For airport arrivals, the free waiting time is generally 60 minutes, after which additional fees may be applied.